200K–280K USD / year
New Staff Software Engineer, Product
FullstackRemote — worldwide
Published on 2026-09-25
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About this role
Customer.io is seeking a Staff Software Engineer focused on product ownership and execution. The role involves solving complex problems, leading technical decisions, and improving engineering practices while participating in an on-call rotation.
About the company
Customer.io provides a customer engagement platform that enables businesses to send personalized messages to their audience through various channels. The company serves organizations seeking to enhance their marketing automation and communication strategies.
Stack
GoReactAI
What you'll do
- Own important, ambiguous problems from framing to launch
- Partner with product, design, and data teams
- Lead technical decisions across the stack
- Build alignment and resolve technical disagreements
- Mentor and improve engineering practices
- Use AI in engineering workflows
- Participate in on-call rotation
What we're looking for
- Track record of leading complex projects
- Strong backend engineering experience
- Ability to influence peers without formal authority
- Experience using metrics and observability
- Hands-on use of AI in development
Nice to have
- Experience improving team AI utilization
Benefits
- 100% medical, dental, and vision coverage
- 16 weeks paid parental leave
- Unlimited PTO
- Remote work stipends
- Professional development budget
Hiring process
- Recruiter Call
- Hiring Manager Interview
- System Design Interview
- Take-Home Assignment
- Assignment Review Call