70K–70K USD / year
New Technical Support Engineer
Customer successRemote — Canada
Published on 2026-10-09
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Customer.io is seeking a Technical Support Engineer to assist customers with their platform via support tickets, primarily through email. The role involves troubleshooting issues, improving processes, and collaborating with product teams to enhance the customer experience. Candidates should have technical support experience and understanding of basic programming concepts.
About the company
Customer.io provides a customer engagement platform that enables businesses to send personalized messages to their audience through various channels. The company serves organizations seeking to enhance their marketing automation and communication strategies.
The team
Technical Support
What you'll do
- Triaging support tickets
- Working on process improvement
- Conducting touch points with Product and Customer Success teams
- Helping customers get started with the product
- Diagnosing technical issues
What we're looking for
- Located in Canada
- Experience in a technical support role
- Excellent written communication skills
- Understanding of basic programming concepts
- Ability to work in a fast-paced environment
Nice to have
- Experience with SaaS companies
- Familiarity with email marketing tools
- Knowledge of JavaScript
Benefits
- 100% coverage of medical, dental, vision, and mental health insurance
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- Professional development budget
Hiring process
- 30-minute video interview with Recruiter
- 45-minute video call with Hiring Manager
- Take-home assignment
- 60-minute video call with potential teammates
- 30-minute video call with Senior Leadership