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Operations Associate, Tax Jar
OperationsOn-site — Mexico City, Mexico
Published on 2026-11-12
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide support to TaxJar users navigating US sales tax products and technical issues. The role combines user troubleshooting with process improvement and cross-functional work to help scale Stripe’s operations and improve the support experience.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Stripe Delivery Center, supporting TaxJar and Stripe Tax operations.
Stack
APIsSQLIntegrations
What you'll do
- Troubleshoot and resolve technical and user issues.
- Identify process improvements that help scale operations and improve user experience.
- Collaborate with Stripe teams on product offerings and user messaging.
- Help users understand tax and technical topics and stay compliant with sales tax obligations.
- Partner with global TaxJar and Tax organization stakeholders on complex problems.
What we're looking for
- Excellent written and verbal English communication skills.
- Strong analytical, research, and problem-solving abilities.
- User-first mindset and interest in learning technical products and processes.
- Organized, self-directed, and process-oriented, with the ability to prioritize in a fast-moving environment.
- Able to work in-office and collaborate across teams.
- Willing to work daytime shifts between 8 a.m. and 6 p.m., including weekend schedules.
Nice to have
- Experience in user support or troubleshooting.
- Experience with process improvement projects.
- Technical familiarity with APIs, SQL, or integrations.
- Strong independent research skills.