146K–225K USD / year
Operations Enablement Manager
OperationsRemote — United States
Published on 2026-10-27
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About this role
Lead cross-functional programs that scale compliant, high-quality customer and merchant servicing at Affirm. The role turns product, policy, and regulatory changes into operational readiness, training, knowledge resources, and measurable process improvements.
About the company
Affirm offers buy now, pay later financing that lets consumers split purchases into transparent installment payments at checkout. It partners with merchants to provide flexible credit options without late fees.
The team
Operations Enablement, with potential placement in Customer Enablement or Horizontal Enablement.
What you'll do
- Lead cross-functional programs and track roadmaps, KPIs, budgets, timelines, risks, and dependencies.
- Partner with Product, Engineering, Operations, Compliance, and vendors to deliver operational outcomes.
- Manage process and product changes from design through implementation, adoption, and measurement.
- Use Lean Six Sigma and workflow analysis to improve quality, efficiency, and compliance.
- Develop knowledge resources and training programs for human and AI agents.
- Provide executive-ready program updates and drive stakeholder alignment.
What we're looking for
- 7+ years in program management or product operations, preferably in large-scale operations.
- Experience scaling operations and coaching team members.
- Expertise in financial regulations and dispute management rules, response codes, and recommended response data.
- Certification in Six Sigma, project management, or design thinking.
- Experience implementing knowledge management and training systems or tools.
- Strong strategic planning, risk management, communication, process mapping, and cross-functional execution skills.
- Experience designing efficient, customer-focused workflows in regulated environments.
Nice to have
- Experience with Salesforce, Confluence, LMS platforms, or AI-enabled knowledge tools.
- Experience at a fintech or financial institution.
Benefits
- 100% subsidized medical, dental, and vision premiums for employees and dependents.
- Monthly technology, health, and wellness stipends.
- Flexible time off and generous holiday calendars.
- Employee stock purchase plan with a stock discount.