92K–110K EUR / year
Operations Manager - Fintech
OperationsHybrid — Netherlands
Published on 2026-10-07
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About this role
Own first-line operational excellence for Mews FS, a fintech environment supporting hospitality technology. The role oversees third-party operations, product readiness, customer support and complaints, operational risk, and service performance, reporting to the Mews FS CEO.
About the company
Mews builds a cloud property management platform that helps hotels run operations and improve guest experiences.
What you'll do
- Manage third-party operations, including vendor onboarding, due diligence, performance, compliance, and issue resolution
- Coordinate operational readiness for new products and material changes
- Connect support, incident response, and third-party delivery stakeholders
- Oversee customer support and complaints, ensuring timely and fair resolution
- Monitor operational risks and SLAs, report to senior leaders and the Board, and escalate issues early
- Support customer and operational continuity during incidents and disruptions
- Maintain audit-ready operational records and support reviews of vendors and operational controls
What we're looking for
- 5+ years of operations experience in payments, fintech, financial services, or a similarly controlled environment
- Hands-on operational delivery experience
- Experience with third-party governance, regulatory compliance, and customer operations
- Strong project management, communication, and relationship-building skills
- Able to own end-to-end operational processes in a fast-moving, cross-functional environment
- Strong attention to detail, judgement, and accountability
- Credibility to work with senior leadership, Board, and regulators
Nice to have
- Exposure to operational resilience and business continuity
Benefits
- Unlimited paid holiday
- Company share program
- Paid parental leave: six months for primary caregivers and two months for secondary caregivers, after one year of service
- Annual learning budget of €300, with additional budget for high performers
- Flexible hybrid working and work-from-anywhere flexibility for a few weeks each year
- Home office setup budget and monthly work-from-home allowance
- Relocation options after one year