41K–80K EUR / year
Operations Manager, Offer Operations
OperationsRemote — Paris, Barcelona
Published on 2026-09-15
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About this role
Own and improve an operational process that ensures Joko users’ cashback transactions are tracked and rewarded correctly. The role combines data analysis, process design, technology-enabled problem solving, and management of outsourced resources.
About the company
Joko is a consumer shopping app that helps people save money online and in-store with cashback, coupons, and AI-assisted product discovery.
The team
Offer Operations, within Data & Operations; reports to the Offer Operations Lead.
Stack
RetoolAPIs
What you'll do
- Build dashboards to monitor tracking, rewards, and user experience.
- Design merchant setup processes, including cashback rates, eligible purchases, and integrations.
- Investigate operational issues and resolve them with AI, internal tools, or outsourced workflows.
- Brief, train, and quality-check outsourced team members.
- Coordinate with Product, Engineering, and commercial teams on fixes and merchant issues.
What we're looking for
- Around 2–5 years of experience, ideally in operations, product, or a technical/data-driven environment.
- Comfort using AI to automate repetitive work and improve productivity.
- Strong systems-thinking and process-improvement mindset.
- Comfortable discussing tracking, APIs, and integrations with Engineering.
- Data-driven, detail-oriented, and able to investigate anomalies using metrics.
- Clear communicator who can defend decisions with stakeholders.
- Fluent written and spoken English.
- Top-tier engineering or business school background.
Nice to have
- International experience or a double degree
Benefits
- Equity for all employees.
- Flexible remote work; coworking access and budget for employees outside Paris.
- Work from most countries for up to three months per year.
- Half-day each week dedicated to learning and experimenting with AI.
- Yearly team offsite, team-building budget, and monthly in-person gatherings.
- Contribution to ClassPass subscription.
- Eight weeks of fully paid leave for the second parent.
Hiring process
- Intro screening call with the Hiring Manager or Talent team.
- 45-minute team interview.
- Take-home case study followed by a 45-minute interview.
- 45-minute leadership interview with a SteerCo member and a founder.
- Up to three reference calls.