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Operations Manager, Stripe Delivery Centre
OperationsOn-site — Bengaluru, India
Published on 2026-09-17
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About this role
Stripe is seeking an Operations Manager for its new Stripe Delivery Centre, which aims to enhance operational capabilities and support user needs. The role involves recruiting and managing a team of Operations Associates, focusing on process improvements, operational delivery, and team development.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
What you'll do
- Recruit and manage a team of Operations Associates
- Drive process improvements and operational delivery
- Identify and recommend enhancements to current systems
- Build a positive team culture
- Set clear goals and measure team performance
- Utilize data to drive decision-making
- Foster Stripe's values and user-centric philosophy
What we're looking for
- 8+ years of experience leading operations support teams
- Experience in cross-functional teamwork
- Ability to produce business metrics and reports
- Strong communication skills
- Experience in quality gap identification
- Passion for process improvement
Nice to have
- Experience in building and scaling new teams
- Strong operational background in high-growth environments