Operations Program Manager, Consumer Support

About this role

Lead strategy and execution to build and scale consumer support operations for Stripe products, including Link and Crypto Onramp. This senior individual-contributor role works across teams to resolve consumer pain points, shape product improvements, and deliver measurable operational outcomes.

About the company

Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.

The team

Consumer Support team

What you'll do

• Define operational requirements for new products, features, and experiments with cross-functional partners
• Build infrastructure and tooling to launch and scale consumer operations
• Advocate for product improvements that address recurring consumer pain points
• Develop support strategies and increase adoption of self-service tools
• Identify and deliver operational improvements that enable efficient scaling
• Use data to prioritize opportunities and measure the impact of changes
• Ensure support meets consumer-protection and regulatory requirements

What we're looking for

• Bachelor’s degree in a related field or equivalent practical experience
• 8+ years in strategy and operations, consulting, program management, or a related field
• Experience in highly cross-functional strategy, analysis, and operations roles
• Strong program management experience delivering complex programs and measurable business impact
• Strong analytical, critical-thinking, communication, and stakeholder-alignment skills
• Able to structure ambiguous problems and execute independently with minimal guidance

Nice to have

• Proficiency in SQL and analysis of large datasets
• Experience using AI tools to improve analysis, automate workflows, or increase efficiency

Benefits

• Equity
• Company bonus
• 401(k) plan
• Medical, dental, and vision benefits
• Wellness stipends