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Outcomes Architect
Customer successOn-site — Dublin, Ireland
Published on 2026-09-25
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
As an Outcomes Architect at Notion, you will help customers adopt and realize value from the software in an AI-native world. Your role involves driving workflow adoption and delivering measurable impact for a set of named accounts, especially those at risk. You'll collaborate closely with Solutions Consultants to enhance customer partnerships and contribute to predictable revenue growth.
About the company
Notion builds an all-in-one workspace for notes, docs, wikis, and project management. It serves individuals and teams that want connected knowledge and work in one place.
The team
Outcomes Architect
What you'll do
- Drive workflow adoption and value realization for named accounts
- Partner on account strategy for expansion and renewal
- Shape customer outcomes and strengthen partnerships
- Design and deploy workflows that address business problems
- Manage customer success plans for measurable objectives
- Learn Notion’s product and AI ecosystem in depth
What we're looking for
- Experience in customer adoption and value realization in B2B software
- Strong discovery instincts to map business problems
- Technical fluency in software configuration and troubleshooting
- Commercial awareness for account strategy
- Strong program and stakeholder management skills
- Agency, urgency, and customer empathy in operations
- Passion and knowledge about AI
Nice to have
- Experience in customer success or solutions consulting
- Familiarity with at-risk or complex renewal accounts
- Knowledge of usage-based consumption models
- Experience in shared account ownership models
- Designing repeatable customer programs for retention