Outcomes Architect [Contract]

About this role

Drive adoption and value realization for a portfolio of Notion customers, supporting renewals and expansion. Guide customers in designing workflows, realizing measurable outcomes, and navigating AI transformation.

About the company

Notion builds an all-in-one workspace for notes, docs, wikis, and project management. It serves individuals and teams that want connected knowledge and work in one place.

The team

Outcomes Architect

What you'll do

• Drive workflow adoption and value realization across named accounts
• Support renewal and expansion opportunities, including owning commercial opportunities for flat or at-risk renewals
• Create mutual success plans and demonstrate ROI to executive stakeholders
• Consult with customers on use cases and workflow design
• Coordinate with Services on complex implementations
• Contribute to programs that improve customer and business outcomes

What we're looking for

• 3+ years of experience in customer adoption, value realization, renewals, or expansion in B2B software
• Strong customer discovery, workflow mapping, and implementation planning skills
• Ability to configure and troubleshoot Notion workspaces and workflows
• Commercial awareness and ability to manage renewal risk and expansion opportunities
• Strong program and stakeholder management skills
• Customer empathy, urgency, and ability to bring structure to ambiguous problems
• Interest in AI and hands-on experimentation with AI tools

Nice to have

• Customer success, solutions consulting, implementation, technical account management, or post-sales strategy experience
• Experience with at-risk or complex renewals
• Experience in shared account ownership across sales, solutions, support, or implementation
• Experience creating repeatable customer programs or playbooks