115K–128K EUR / year
Outcomes Architect, France (Customer Success)
Customer successOn-site — Paris, France
Published on 2026-10-20
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About this role
Own adoption, value realization, and renewal outcomes for a portfolio of named Notion customer accounts, particularly flat or at-risk accounts. Partner with Solutions Consultants to build customer workflows, measurable success plans, and strategies that improve retention and expansion.
About the company
Notion builds an all-in-one workspace for notes, docs, wikis, and project management. It serves individuals and teams that want connected knowledge and work in one place.
The team
Outcomes Architect
What you'll do
- Drive workflow adoption and measurable value realization across named accounts
- Own renewal opportunities for flat and at-risk customers in partnership with Solutions Consultants
- Design and configure Notion workflows with customers to address business problems
- Develop and manage customer success plans, timelines, risks, and commitments
- Identify and qualify expansion opportunities and help mitigate churn or contraction risk
What we're looking for
- Experience driving adoption, value realization, renewals, or expansion in B2B software
- Strong customer discovery skills and ability to translate business needs into implementation plans
- Technical fluency and ability to build, configure, and troubleshoot software with customers
- Commercial awareness and ability to contribute to renewal and account strategy
- Strong program and stakeholder management skills
- Fluency in English and French
- Curiosity about AI and experience experimenting with AI tools
Nice to have
- Customer success, solutions consulting, implementation, or technical account management experience
- Experience managing flat, at-risk, or complex renewal accounts
- Familiarity with usage-based or consumption-based commercial models
- Experience creating customer programs or playbooks to improve retention and adoption
Benefits
- Competitive cash compensation and equity
Hiring process
- Application includes resume, LinkedIn profile, contact details, and eligibility questions