Outcomes Architect Manager

About this role

Lead and coach a team of Outcomes Architects responsible for customer workflow adoption, value realization, renewal readiness, and expansion. Own team Net Revenue Growth performance and build the operating cadence and cross-functional partnerships needed to deliver measurable customer and commercial outcomes.

About the company

Notion builds an all-in-one workspace for notes, docs, wikis, and project management. It serves individuals and teams that want connected knowledge and work in one place.

The team

Outcomes Architect team

What you'll do

• Own Net Revenue Growth outcomes and execution quality across the team’s book of business.
• Coach Outcomes Architects on AI Transformation Plans, workshops, value reviews, consultations, and renewal processes.
• Run team metrics, account support, adoption, renewal-risk, call-coaching, and forecast reviews.
• Hire, onboard, certify, and manage the performance of Outcomes Architects.
• Coordinate with Sales, Solutions Consulting, Services, Support, Product, and RevOps on customer outcomes.
• Build team fluency in Notion, AI, and workflow design.

What we're looking for

• Frontline management experience leading customer-facing teams in B2B software.
• Experience coaching customer discovery, workflow design, adoption, value realization, renewals, or expansion.
• Strong coaching, commercial judgment, and customer-facing discovery skills.
• Experience operating in shared account ownership models across customer-facing teams.
• Ability to build inspection cadences, performance standards, and talent-development practices.
• Strong executive communication and technical fluency in customer workflows.

Nice to have

• Experience in consumption-based, usage-based, or product-led businesses.
• Experience building early-stage teams or leading GTM and coverage-model changes.
• Experience with at-risk or complex renewals.
• Familiarity with AI transformation, workflow automation, agents, or collaboration software.