Salary not listed
Outcomes Architect Manager
Customer successHybrid — Singapore
Published on 2026-11-13
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Lead and coach a team of Outcomes Architects responsible for customer adoption, value realization, renewal readiness, expansion qualification, and at-risk account recovery. Own team revenue growth and execution quality, while partnering across Sales, Solutions Consulting, Services, Support, Product, and RevOps.
About the company
Notion builds an all-in-one workspace for notes, docs, wikis, and project management. It serves individuals and teams that want connected knowledge and work in one place.
The team
Customer Experience
What you'll do
- Own Net Revenue Growth and customer outcome performance across the team's accounts.
- Coach Outcomes Architects on discovery, workflow design, adoption, value reviews, and renewal processes.
- Establish operating cadences for performance reviews, account support, risk reviews, call coaching, and forecasting.
- Hire, onboard, certify, and manage the performance of Outcomes Architects.
- Coordinate with Solutions Consulting and Services on expansion, renewals, implementation handoffs, and adoption.
- Build the team's product, AI, and workflow fluency.
- Represent team performance, risks, and investment needs in leadership forums.
What we're looking for
- Frontline management experience leading customer-facing teams in B2B software.
- Experience coaching customer discovery, workflow design, adoption, value realization, renewals, or implementation.
- Strong coaching skills, including reviewing calls, account plans, and executive value narratives.
- Commercial judgment across account health, renewal risk, adoption, and expansion potential.
- Experience working in shared account ownership with cross-functional teams.
- Ability to build operating cadences, performance standards, and accountability systems.
- Talent development experience, including hiring, onboarding, coaching, and performance management.
- Strong executive communication and technical fluency with customer workflows.
Nice to have
- Experience in a consumption-based, usage-based, or product-led business.
- Experience building frontline teams or leading GTM and coverage-model changes.
- Experience with flat, at-risk, or complex renewals.
- Familiarity with AI transformation, workflow automation, agents, or collaboration software.