153K–171K EUR / year
Outcomes Architect Manager, MEDIT
Customer successOn-site — Dublin, Ireland
Published on 2026-11-12
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About this role
Lead and coach a team of Outcomes Architects responsible for customer workflow adoption, value realization, renewal readiness, and expansion. The role owns team revenue-growth outcomes and establishes the operating cadence and standards for consistent execution.
About the company
Notion builds an all-in-one workspace for notes, docs, wikis, and project management. It serves individuals and teams that want connected knowledge and work in one place.
The team
Outcomes Architect team
What you'll do
- Own net revenue growth and customer outcomes across the team’s book of business.
- Coach Outcomes Architects on AI transformation plans, workshops, value reviews, consultations, and renewals.
- Run team operating cadences, including performance reviews, account-risk reviews, call coaching, and forecasts.
- Hire, onboard, certify, and manage the performance of Outcomes Architects.
- Coordinate with Sales, Solutions Consulting, Services, Support, Product, and RevOps on customer outcomes.
- Set standards for product, AI, and workflow fluency across the team.
What we're looking for
- Frontline management experience leading customer-facing teams in B2B software.
- Experience coaching teams on customer discovery, workflow design, adoption, value realization, renewals, or expansion.
- Strong coaching skills, including reviewing customer calls, account plans, and executive value narratives.
- Commercial judgment across account health, renewal risk, adoption, and expansion potential.
- Experience working in shared account ownership models with cross-functional teams.
- Ability to build team operating cadences, performance standards, and accountability systems.
- Strong executive communication and customer-facing discovery skills.
- Technical fluency with workflow design and willingness to use AI tools.
Nice to have
- Experience in a consumption-based, usage-based, or product-led business.
- Experience building and developing early-stage frontline teams.
- Experience managing complex, flat, or at-risk renewals.
- Familiarity with AI transformation, workflow automation, agents, or collaboration software.