94K–105K EUR / year
Outcomes Architect, Nordics (Customer Success)
Customer successOn-site — Dublin, Ireland
Published on 2026-11-12
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About this role
Help named customers adopt Notion workflows and achieve measurable business value, with a focus on flat or at-risk accounts. Partner with Solutions Consultants to improve renewals, retention, and expansion through practical workflow implementation and customer success planning.
About the company
Notion builds an all-in-one workspace for notes, docs, wikis, and project management. It serves individuals and teams that want connected knowledge and work in one place.
The team
Outcomes Architect
What you'll do
- Drive workflow adoption and value realization across a book of named accounts
- Own renewal opportunities for flat and at-risk customers, partnering on account strategy
- Design and configure Notion workflows that address customer business problems
- Build and manage customer success plans with measurable objectives
- Identify and qualify expansion opportunities with Solutions Consultants
- Develop and improve programs that reduce churn and support customer growth
What we're looking for
- At least 3 years of experience driving adoption, value realization, renewals, or expansion in B2B software
- Strong customer discovery and ability to translate business goals into implementation plans
- Technical fluency and confidence building, configuring, and troubleshooting software with customers
- Commercial awareness of renewal risks, expansion potential, and account strategy
- Strong program and stakeholder management across multiple customer accounts
- Agency, urgency, empathy, and comfort working through ambiguity
- Enthusiasm for AI tools and learning new ways of working
Nice to have
- Customer success, solutions consulting, implementation, or technical account management experience
- Experience with flat, at-risk, or complex renewal accounts
- Familiarity with usage-based or consumption-based models
- Experience with shared account ownership across sales, solutions, support, or implementation
- Experience creating repeatable customer programs or playbooks
- Fluency in additional languages
Benefits
- Equity
- Competitive benefits