Outcomes Architect, UKI (Customer Success)

About this role

Help named customers adopt Notion workflows, realize measurable value, and improve renewal outcomes. Partner with Solutions Consultants and other teams to guide customers’ AI transformations, address at-risk accounts, and identify expansion opportunities.

About the company

Notion builds an all-in-one workspace for notes, docs, wikis, and project management. It serves individuals and teams that want connected knowledge and work in one place.

The team

Outcomes Architect

Stack

What you'll do

• Drive workflow adoption and value realization across a book of named accounts
• Contribute to renewal and expansion outcomes, including owning commercial opportunities for flat and at-risk renewals
• Create success plans and demonstrate ROI to executive stakeholders
• Consult on customer use cases and identify workflow opportunities
• Coordinate with Services on complex implementations
• Help develop customer programs and promote product and AI fluency across the team

What we're looking for

• Experience driving adoption, value realization, renewals, or expansion in B2B software
• Strong discovery skills to understand business problems and translate goals into implementation plans
• Technical fluency configuring and troubleshooting workspaces and workflows
• Commercial awareness and ability to partner on renewal risk and expansion
• Strong program and stakeholder management skills
• Customer empathy, urgency, and ability to navigate ambiguity
• Active interest in building with AI tools

Nice to have

• Customer success, solutions consulting, implementation, technical account management, or post-sales strategy experience
• Experience with productivity, collaboration, or workflow software
• Experience managing at-risk or complex renewals
• Experience creating repeatable customer programs or playbooks

Hiring process

1. Not specified