Outcomes Architect, UKI (Customer Success)

About this role

Help named customers adopt Notion workflows, realize measurable value, and achieve successful renewals. Partner with Solutions Consultants and other teams to guide AI transformation, address renewal risks, and identify expansion opportunities.

About the company

Notion builds an all-in-one workspace for notes, docs, wikis, and project management. It serves individuals and teams that want connected knowledge and work in one place.

The team

Outcomes Architect

What you'll do

• Drive workflow adoption and value realization across a book of named accounts
• Contribute to renewal and expansion outcomes, including owning commercial opportunities for flat or at-risk renewals
• Create success plans and demonstrate ROI to executive stakeholders
• Consult on customer use cases and identify workflow opportunities
• Coordinate Services support for complex implementations
• Help develop programs that improve customer and business outcomes

What we're looking for

• Experience driving customer adoption, value realization, renewals, or expansion in B2B software
• Strong discovery skills and ability to translate business needs into workflow plans
• Technical fluency to co-design, configure, and troubleshoot Notion workspaces
• Commercial awareness of renewal risks and expansion opportunities
• Strong program and stakeholder management skills
• Customer empathy, urgency, and comfort working through ambiguity
• Interest in AI and actively exploring new tools

Nice to have

• Customer success, solutions consulting, implementation, or technical account management experience
• Experience with at-risk or complex renewal accounts
• Experience in shared account ownership across sales, solutions, support, or implementation
• Experience creating scalable customer programs or playbooks

Benefits

• Total on-target earnings of €94,000–€105,000 per year