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Partner Operations Representative
OperationsOn-site — The Gambia
Published on 2026-09-17
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
As a Partner Operations Representative, you will play a crucial role in integrating bill pay functionalities into user-facing apps, ensuring a seamless payment experience. You will manage escalated operational cases, maintain communication with support teams, and effectively handle multiple priorities.
About the company
Wave provides financial software solutions tailored for small businesses, focusing on simplifying accounting, invoicing, and payment processing. Their user-friendly platform helps entrepreneurs manage their finances efficiently, promoting business growth.
What you'll do
- Manage escalated cases by Support Teams
- Interpret user information
- Analyze periscope charts
- Provide operational support for payment tickets
- Forecast and follow up on collections
- Communicate issues to users
- Escalate cases to partners
- Maintain organized records
What we're looking for
- University degree in IT, finance, or related field
- 2+ years of experience in customer service or back office
- Basic technical knowledge
- Highly organized and self-motivated
- Fluency in English and local languages
Nice to have
- Experience in banking or financial institutions
- Background in mobile wallets or money transfers
- Proficiency in SQL
Benefits
- Competitive salary
- Generous health insurance
- Parental leave for mothers and fathers
- Subsidized child care
- Airtime reimbursement
- Free food at office