215K–250K GBP / year
Partner Success Lead
Customer successHybrid — London, UK
Published on 2026-09-22
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About this role
The Partner Success Lead at Anthropic will own customer engagements, ensuring successful delivery and partner relationship management. Responsibilities include tracking project progress, unblocking issues, and building best practices to enhance partner success in AI system consultations.
About the company
Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.
What you'll do
- Own every customer engagement from partner match to completed outcome.
- Run weekly delivery reviews and address stalled engagements.
- Unblock issues relating to partner capacity and customer readiness.
- Track and ensure delivery quality and consumption.
- Build senior relationships with managed partners.
- Develop and share best practices across teams.
What we're looking for
- Experience managing multiple customer engagements.
- Ability to build structured processes from in-flight work.
- Proven track record tied to customer adoption and retention.
- Strong judgment on delivery quality and escalation.
- Convincing speaker for diverse audiences.
Nice to have
- Experience with consulting firms and systems integrators.
- Track record of addressing at-risk accounts.
- Experience running business reviews with consulting leads.
Benefits
- Competitive compensation and benefits.
- Flexible working hours.
- Generous vacation and parental leave.