Partner Success Lead

About this role

The Partner Success Lead at Anthropic is responsible for managing customer engagements with consulting and systems integration partners, ensuring project completion and customer satisfaction. This role focuses on unblocking stalled engagements, building relationships with partner leaders, and developing best practices for partner delivery.

About the company

Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.

What you'll do

• Own every customer engagement from match to outcome.
• Run weekly delivery reviews and diagnose stalled engagements.
• Unblock issues related to partner capacity and customer readiness.
• Track delivery quality and customer usage metrics.
• Build senior relationships with partner leadership.
• Develop reusable best practices for partner engagements.
• Present updates and insights to various audiences.
• Manage funding requests related to partner engagements.

What we're looking for

• Experience managing multiple customer engagements to completion.
• Ability to structure and document processes for all stages of delivery.
• Track record of delivering customer outcomes tied to account behavior.
• Strong judgment on delivery quality and risk identification.
• Excellent presentation skills for diverse audiences.
• Deep understanding of customer success in a usage-based business.
• Technical fluency to engage in delivery reviews.

Nice to have

• 5-8 years with consulting and integration partners.
• Experience with global firms like Accenture or Deloitte.
• Proven track record in turning around at-risk accounts.
• Depth in a specific industry vertical.
• Experience with co-investment funding.