70K–80K USD / year
Partner Support Specialist
Customer successRemote — United States
Published on 2026-10-14
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About this role
The Partner Support Specialist will provide end-to-end support to key payroll partners, ensuring a high-quality experience. This role involves proactive communication, relationship management, and collaborating with internal teams to enhance partner satisfaction and retention.
About the company
Human Interest is a technology-driven company that provides affordable and easy-to-manage 401(k) retirement plans for small and medium-sized businesses, helping them offer valuable retirement benefits to their employees.
What you'll do
- Provide comprehensive support to key partners as a relationship manager
- Act as the primary contact for payroll and CPA partners
- Facilitate development and implementation of solutions
- Develop solutions tailored to partner needs
- Maintain standard operating procedures documentation
- Communicate risks or blockers to leadership
- Share progress and impacts with leadership
What we're looking for
- 3+ years in Partnership, Sales, or business development
- Experience with strategic partnerships for web services or SAAS products
- Ability to anticipate partner needs and adapt to changes
- Proactive problem-solving skills
- Strong communication skills using standard productivity tools
- Experience with CRM platforms, preferably Salesforce
- Understanding of Human Interest partner processes
Benefits
- 401(k) with dollar-for-dollar employer match up to 4%
- Top health, dental, and vision insurance
- Competitive time off and parental leave
- Digital tools for financial wellness
- Enhanced mental health support
- Fertility healthcare benefits
- Student loan resources
- Monthly work-from-home stipend