83K–131K EUR / year
Patient Success Manager
Customer successWorkplace — Germany
Published on 2026-10-14
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About this role
Support patients starting Kaia’s digital back-pain therapy program, guiding them from registration through the early stages of treatment. The role combines empathetic patient communication with goal-based performance compensation, including a largely uncapped variable component.
About the company
Sword Health is a digital musculoskeletal care company that helps employers and health plans deliver AI-powered physical therapy and related care programs.
What you'll do
- Manage a portfolio of enrolled patients and help them successfully start therapy
- Explain how Kaia works and help patients use the app
- Contact patients by phone, email, and messaging, proactively supporting those who need help
- Coordinate with medical practices and health insurers when needed
- Keep patient records and statuses up to date in the CRM
What we're looking for
- Native-level German (C2) and English (C2)
- At least two years of experience in a phone-based, target-driven role such as sales, customer or patient success, or patient coordination
- Demonstrated success meeting individual targets and motivation to earn performance-based compensation
- Empathy and patience with people living with chronic pain, including those less comfortable with digital tools
- Strong organizational skills and experience with a CRM such as HubSpot or Salesforce
- Openness to using new tools and technology