83K–131K EUR / year
Patient Success Manager
Customer successWorkplace — Germany
Published on 2026-10-14
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About this role
Guide German-speaking patients from sign-up through the first days of their Kaia digital back-pain therapy. The role combines empathetic patient support with proactive outreach and is strongly performance-based, with variable compensation tied to successful therapy starts.
About the company
Sword Health is a digital musculoskeletal care company that helps employers and health plans deliver AI-powered physical therapy and related care programs.
What you'll do
- Manage a portfolio of signed-up patients and help them start therapy
- Explain the program clearly and address patient questions and concerns
- Follow up with patients by phone, email, and messaging
- Coordinate with doctors' practices and health insurers when needed
- Maintain accurate patient statuses in the CRM
What we're looking for
- Native-level German (C2)
- At least 2 years of experience in a phone-based, target-driven role
- Demonstrated success meeting individual targets and motivation for performance-based pay
- Empathy and patience supporting people with chronic pain and limited digital experience
- Strong organizational skills and CRM experience
- Openness to using new tools and technology
Nice to have
- Experience in sales, customer or patient success, or patient coordination