Payment Admin Officer

About this role

Support payment office and field operations from Wave’s Kotu office. The role coordinates merchant administration, field-team requests, supplies, logistics, records, and related operational projects.

About the company

Wave provides financial software solutions tailored for small businesses, focusing on simplifying accounting, invoicing, and payment processing. Their user-friendly platform helps entrepreneurs manage their finances efficiently, promoting business growth.

What you'll do

• Coordinate field staff requests and planning, following service-level agreements.
• Manage and track merchant-related supplies, stationery, branding materials, and equipment.
• Maintain merchant contracts and ensure system information and devices are up to date and functional.
• Support merchant recruitment and management in line with internal policies and procedures.
• Compile merchant information and conduct outbound merchant surveys.
• Coordinate recovery of company documents, equipment, and materials when merchants are terminated.
• Serve as the payments team’s key contact for logistics.

What we're looking for

• Fluency in English.
• Experience supporting merchant or agent networks in a back-office administrative role.
• Bachelor’s degree in finance, business administration, or a related field.
• Basic knowledge of procurement, stock management, and shipments.
• Strong analytical skills in Excel and/or Google Sheets.
• Excellent organizational and communication skills.

Nice to have

• Ability to manage multiple priorities, solve problems, and work independently and collaboratively.

Benefits

• Health insurance for employees and dependents.
• 26 weeks of maternity leave and 4 weeks of paternity leave.
• Subsidized childcare after returning to work.
• Subsidized gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and office space.