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Payment Operations Analyst
OperationsHybrid — New York, NY; San Francisco, CA
Published on 2026-09-18
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About this role
As a Payment Operations Analyst at Gusto, you'll manage end-to-end payment workflows and resolve payment-related exceptions. You'll collaborate with various teams to enhance payment processes and improve customer experiences.
About the company
Gusto is a digital platform that provides payroll, benefits, and human resource management solutions for small to medium-sized businesses. The company focuses on simplifying HR processes and ensuring compliance, while also offering tools for employee engagement and retirement planning.
The team
Payment Operations within Gusto's Money team
What you'll do
- Support the payment lifecycle end-to-end
- Own operational layers of payment workflows
- Contribute to product specs and operational improvements
- Analyze customer feedback to identify payment flow issues
- Coordinate with banks and payment partners to resolve issues
What we're looking for
- 3+ years of experience in payment or banking operations
- Knowledge of domestic and/or international payment systems
- Strong analytical instincts and SQL knowledge
- Experience with bank portals or payment processors
- Effective communication with operational and technical teams
Nice to have
- Knowledge of compliance frameworks
- Experience in fintech or financial institutions