690K–930K INR / year
Payments Specialist - Risk & Chargeback
OperationsHybrid — Gurugram, India
Published on 2026-10-07
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About this role
The Payments Specialist role focuses on managing risks associated with online payments, specifically in chargebacks and fraud prevention. The position involves reviewing alerts, conducting investigations, educating users on security practices, and collaborating with cross-functional teams to enhance risk detection processes. Candidates should have experience in risk operations within a retail environment.
About the company
Airbnb is a global online marketplace that connects travelers with hosts offering unique accommodations and experiences in various destinations. The platform serves individuals seeking short-term lodging as well as hosts looking to monetize their properties.
The team
Payments Risk and Compliance Team
What you'll do
- Review and investigate alerts or cases to prevent fraud
- Educate users on maintaining security while using Airbnb
- Work with operational leads to enhance internal policies
- Analyze account patterns and investigate complex fraud cases
- Maintain documentation of investigations
- Collaborate with external Product vendors for risk detection
- Identify trends and escalate product vulnerabilities
What we're looking for
- 3-5 years of experience in chargeback or fraud prevention
- Excellent communication skills both written and verbal
- Strong problem-solving and analytical skills
- Ability to remain calm in time-sensitive situations
- Detail-oriented with strong investigative ability
Nice to have
- Fluency in another language
- Experience in a similar role at another company