115K–135K USD / year
PayOps Analyst
OperationsRemote — United States
Published on 2026-10-07
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Monitor payment operations and investigate incidents to help ensure merchants are paid accurately and on time. Improve operational reporting, processes, and playbooks, using AI tools to reduce manual work and surface issues faster.
About the company
Mews builds a cloud property management platform that helps hotels run operations and improve guest experiences.
The team
Payment Operations
Stack
StripeAdyenAirwallexJira Service PortalConfluenceSlackPower BIDatabricks
What you'll do
- Monitor payout timeliness, authorization rates, SLA breaches, dispute readiness, and payment fees.
- Manage incidents from triage through resolution, including ownership and SLA tracking.
- Investigate recurring failures, identify root causes, and escalate findings.
- Support operational readiness for provider onboarding, market launches, and feature releases.
- Coordinate incident resolution with internal teams, PSPs, and vendors.
- Prepare KPI reports and provider performance summaries; maintain runbooks and track operational risks.
- Draft merchant communications about outages and incidents.
What we're looking for
- 6+ years of experience in payments, operations, or fintech.
- Hands-on experience with payment service providers, ideally Stripe or Adyen.
- Understanding of card acquiring, payouts, and authorization flows.
- Strong analytical, problem-solving, and communication skills.
- Experience with Jira, Confluence, Slack, and operational dashboards.
- Active use of AI tools such as Claude, with an example of how AI improved your work.
- Must be based in an eligible US state: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Wisconsin.
Nice to have
- Experience with Airwallex or an equivalent payment provider.
- Familiarity with Power BI or Databricks.
- Experience in regulated financial services.
Benefits
- Unlimited paid holiday.
- Company share program.
- Paid parental leave: six months for primary caregivers and two months for secondary caregivers, after one year of service.
- Annual learning budget of €300, with additional budget for high performers.
- Flexible work-from-anywhere policy, including working abroad for a few weeks each year.
- Flexible hybrid working, home-office setup budget, and monthly work-from-home allowance.
- Claude tokens for workflow automation.