69K–91K USD / year
Payroll and Taxes Manager
OperationsHybrid — Denver, CO; Scottsdale, AZ
Published on 2026-10-06
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About this role
As a Payroll & Tax Team Leader, you will lead a team ensuring accurate and timely payroll for small businesses while maintaining compliance with tax laws. You'll coach and mentor the team and leverage Gusto's platform to enhance the customer experience.
About the company
Gusto is a digital platform that provides payroll, benefits, and human resource management solutions for small to medium-sized businesses. The company focuses on simplifying HR processes and ensuring compliance, while also offering tools for employee engagement and retirement planning.
What you'll do
- Lead and support a team of customer advocates
- Create an environment of continuous development
- Monitor and improve customer experience using metrics
- Coach individuals to meet performance goals
- Collaborate with the product team on enhancements
- Identify process improvements using data
- Empower team to use AI tools
What we're looking for
- 3 years of experience leading teams
- Understanding of customer support metrics
- Creative problem-solving skills
- Background in payroll and/or tax preferred
- Experience in continuous process improvement
- Ability to hire and retain top talent