77K–96K USD / year
Payroll Operations Specialist
OperationsWorkplace — United States, Canada
Published on 2026-11-09
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Own operational workflows that help customers establish and maintain payroll-related accounts, registrations, and workers’ compensation coverage. Research requirements, resolve issues with agencies and external partners, and keep customer records and deadlines accurate.
About the company
Mercury provides banking and financial software for startups, combining business accounts, cards, and money-management tools designed for venture-backed companies.
What you'll do
- Manage state registrations, employer account maintenance, workers’ compensation, FQAL, RAA, SOI, and related workflows
- Research state and local requirements and coordinate with agencies, carriers, brokers, and third-party partners
- Manage registrations, policy changes, renewals, audits, transfers, and closures
- Investigate operational issues and communicate requirements, blockers, and next steps
- Maintain accurate records, credentials, documentation, deadlines, and status tracking
- Improve processes, documentation, controls, and automation
- Prioritize a high-volume workload, including time-sensitive and high-risk work
What we're looking for
- 2+ years of experience in payroll operations, registrations, workers’ compensation, insurance operations, compliance operations, or a related field
- Ability to own work from intake through resolution with limited oversight
- Strong research, problem-solving, and attention-to-detail skills
- Ability to manage multiple deadlines and workflows
- Strong written and verbal communication with a customer-focused approach
- Comfort working with government agencies, carriers, vendors, and cross-functional partners
Nice to have
- Experience with multi-state employer or business registrations and account maintenance
- Workers’ compensation policy administration, renewals, audits, or carrier relationships
- Experience with FQAL, RAA, SOI, or other business compliance filings
- Experience in payroll, fintech, PEO, benefits, insurance, or a high-growth operational environment
Benefits
- Equity (stock options/RSUs)