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People Operations Team Lead, Centralized Operations
People/HROn-site — Mexico City
Published on 2026-09-22
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
The People Operations Team Lead will provide strategic and operational leadership for the newly-formed People Support team in Mexico City. The role involves managing daily operations, improving service quality, and leveraging AI tools while leading a small team of specialists.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
People & Places Operations team
What you'll do
- Provide strategic and operational leadership for the People Support team
- Lead and develop a team of People Support specialists
- Manage daily operations including queue health and workload allocation
- Analyze service metrics and identify opportunities for improvements
- Collaborate with other teams to implement global initiatives
What we're looking for
- 6-8 years in People operations or similar fields including 2+ years in a leadership role
- Graduate or postgraduate qualification in HR or equivalent experience
- Experience in managing case queues and operational quality
- Understanding of core People processes including benefits and compensation
Nice to have
- Experience with case-management tools like Workday
- AI fluency and knowledge of AI tools usage