147K–225K USD / year
People Process Transformation Lead
People/HRHybrid — Denver, CO; New York, NY; San Francisco, CA
Published on 2026-09-29
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About this role
Gusto is seeking a strategic People Process Transformation Lead to enhance their People Operations ecosystem. This role will focus on simplifying, standardizing, and automating HR processes to improve operational efficiency, while collaborating with various internal teams.
About the company
Gusto is a digital platform that provides payroll, benefits, and human resource management solutions for small to medium-sized businesses. The company focuses on simplifying HR processes and ensuring compliance, while also offering tools for employee engagement and retirement planning.
What you'll do
- Develop a multi-year strategy for transforming People Operations processes
- Analyze employee lifecycle workflows for inefficiencies
- Redesign processes using Lean and automation principles
- Oversee HRIS Operations and People Services teams
- Create KPI dashboards for measuring performance
What we're looking for
- 10+ years in People Operations or related fields
- 5+ years leading operational teams
- Experience with HR shared services or HRIS operations
- Strong understanding of HR technology ecosystems
- Proven ability to influence senior stakeholders
Nice to have
- Experience in technology companies
- Experience with AI-enabled workflow automation
- Lean Six Sigma certification
- Experience leading organizational change