210K–260K USD / year
Principal Product Manager, HR Experiences
ProductHybrid — New York, NY
Published on 2026-11-06
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About this role
Lead the People Page experience and set experience direction for Gusto’s HR Suite, helping small businesses handle people operations through AI-native products. Own the Training vertical end to end and collaborate on the evolution of Hiring, Onboarding, and Performance experiences.
About the company
Gusto is a digital platform that provides payroll, benefits, and human resource management solutions for small to medium-sized businesses. The company focuses on simplifying HR processes and ensuring compliance, while also offering tools for employee engagement and retirement planning.
The team
HR Experiences (HRX), working with the PM for Hiring, Onboarding, and Performance and Gusto’s HR Partners and Ask an Expert advisory teams.
Stack
AILLMsMCP
What you'll do
- Own the People Page experience and define interaction principles across the HR Suite.
- Own the Training vertical end to end; build, ship, and iterate on product patterns.
- Develop AI-native experiences that provide tailored, compliant recommendations and complete work for customers.
- Prototype with AI tools and partner with engineering to take solutions to production.
- Collaborate with design, engineering, data, compliance, legal, product marketing, and advisory teams.
- Explore integrations with Claude, ChatGPT, and other assistants through MCP.
- Validate product decisions with SMB HR operators and measure adoption and customer outcomes.
What we're looking for
- 8+ years of direct product management experience with end-to-end product ownership and demonstrated business impact.
- Real HR domain experience as a People/HR leader, founder, or builder of HR, people, or compliance products.
- Fluency in AI product patterns, LLM capabilities and limitations, and trustworthy experience design.
- Ability to build working prototypes and make sound product decisions amid ambiguity and complexity.
- Strong product judgment, strategic direction-setting, and communication skills.
- Customer-focused approach grounded in user validation.
- Ability to address compliance, privacy, and multi-tenant trust as design constraints.
Nice to have
- Experience in HR, compliance, fintech, or another high-trust regulated domain.
- Experience reimagining workflow-heavy products for AI or scaling expert services through software.
Benefits
- Equity in the form of RSUs
- Competitive benefits