172K–245K USD / year
Principal, User Research
ProductRemote — United States
Published on 2026-09-11
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About this role
The Principal, User Researcher at Mural will lead a UX research practice, focusing on foundational and strategic research to enhance user experience. This role involves collaborating with various teams to identify user needs and drive long-term innovation through mixed-methods research.
About the company
Mural is a digital collaboration platform that helps distributed teams brainstorm, map ideas, and run workshops on a shared visual canvas.
The team
Design and Research team
What you'll do
- Lead mixed-methods research exploring user needs and behaviors
- Drive foundational studies on team collaboration barriers
- Design and execute large-scale studies combining qualitative and quantitative methods
- Translate ambiguous questions into clear learning plans
- Build actionable insights artifacts for the company
- Present insights and recommendations to executives
What we're looking for
- 10+ years of UX Research experience
- Expertise in qualitative and quantitative research methods
- Proven track record influencing product direction
- Strong systems thinking skills
- Experience mentoring and establishing research practices