91K–123K GBP / year
Proctor Quality and Learning Manager
OperationsWorkplace — London, England
Published on 2026-09-30
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About this role
The Proctor Quality and Learning Manager will oversee the quality standards and learning systems for the Duolingo English Test proctor network. This role involves defining accuracy standards, leading training and calibration programs, and measuring decision-making effectiveness in ambiguous situations.
About the company
Duolingo is a language-learning platform that offers a variety of courses and tools to help users learn new languages through interactive exercises and innovative technologies. The company also develops educational products like Duolingo Math and employs a range of professionals to enhance its services.
What you'll do
- Own and maintain the proctoring quality standard
- Lead calibration and adjudication processes
- Build and run an ongoing learning program
- Measure effectiveness of training programs
- Guide specialist execution and onboarding
- Maintain accurate and current documentation
- Evolve quality controls alongside proctoring changes
- Connect human and technology-assisted quality assessments
What we're looking for
- 5+ years in assessment or quality assurance
- Experience in adult-learning program development
- Exceptional attention to detail and judgment
- Analytical skills to interpret quality data
- Strong communication skills for guidance
- Experience in cross-functional leadership
- Skill in quality standards and rubric design
- Experience in defining quality benchmarks for workflows
Nice to have
- Experience in language assessment or test security
- Maintaining quality across large reviewer populations
- Familiarity with assessment concepts
- Designing quality systems that include technology
- Knowledge of assessment platforms or operational analytics