143K–193K USD / year
Proctor Quality and Learning Manager (L3)
OperationsWorkplace — New York, NY; Pittsburgh, PA
Published on 2026-09-30
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About this role
As the Proctor Quality and Learning Manager, you will oversee the quality standards and training for proctors of the Duolingo English Test. This role involves setting accurate decision-making standards, leading training programs, and adapting quality controls to evolving security threats and workflows.
About the company
Duolingo is a language-learning platform that offers a variety of courses and tools to help users learn new languages through interactive exercises and innovative technologies. The company also develops educational products like Duolingo Math and employs a range of professionals to enhance its services.
What you'll do
- Own the DET proctoring quality standard.
- Lead calibration and adjudication programs.
- Build and run ongoing learning programs.
- Measure effectiveness of training and quality control.
- Guide Training Specialists and adjudicators.
- Maintain sources of truth for quality processes.
- Evolve quality alongside proctoring responsibilities.
- Connect human and technology-assisted quality.
What we're looking for
- 5+ years in assessment development or quality assurance.
- Experience in adult-learning program development.
- Exceptional attention to detail.
- Analytical fluency in interpreting quality data.
- Strong communication skills.
- Cross-functional leadership experience.
- Skill in quality standards and rubric design.
- Experience with human-technology workflows.
Nice to have
- Experience in language assessment or test security.
- Experience with large distributed teams.
- Familiarity with inter-rater agreement concepts.
- Experience designing quality systems.
- Familiarity with learning-management systems.