53K–85K EUR / year
Product Expert, Customer Support (Dublin)
Customer successHybrid — Dublin, Ireland
Published on 2026-09-08
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Omni is seeking a Product Expert in Customer Support to assist users with complex data questions while serving as a liaison between customers and the Product/Engineering teams. This role requires strong SQL expertise and a passion for high-touch support, working primarily via Slack.
About the company
Omni is a business intelligence platform built for analysts and operators. It helps teams model data, explore metrics, and share self-serve dashboards.
What you'll do
- Become a deep expert in Omni’s platform to guide users.
- Act as the primary expert for customers via Slack.
- Provide creative solutions to complex data problems.
- Communicate customer needs to internal teams.
- Build trust-filled advisory relationships.
- Collaborate with Solutions Engineering for product improvements.
What we're looking for
- Strong SQL skills for analytics.
- 1+ years in data analytics or business intelligence.
- Enjoy customer interaction and teaching.
- Eager to learn new tools.
Benefits
- Health, dental, and vision insurance.
- 401(k) Plan.
- Unlimited PTO.