Product Manager: Customer Onboarding Experience

About this role

Own the customer integration journey from initial setup through long-term adoption, with a focus on reducing time-to-value. The role spans developer experience and customer data integrations, improving SDKs, documentation, tracking, validation, and reliability.

About the company

Constructor is an AI search and product discovery platform for ecommerce that helps retailers improve conversion through personalized search and recommendations.

What you'll do

• Drive a roadmap to reduce integration time, defects, and escalations.
• Improve correctness and reliability of customer tracking flows.
• Build validation and debugging tools for customers and internal teams.
• Define support and capability boundaries to improve customer predictability.
• Partner cross-functionally to sequence work and ensure launches are integration-ready.
• Define and report KPIs for time-to-value, adoption, defects, escalations, and documentation findability.

What we're looking for

• 3+ years of product management experience with developer-facing or integration-heavy products.
• Demonstrated, measurable success reducing time-to-value or integration complexity in B2B SaaS.
• Technical fluency in event flows, browser constraints, attribution, versioning, breaking changes, and rollout risk.
• Strong cross-functional collaboration across Engineering, Customer Success, Solutions, and Product.
• Experience defining metrics and building product health dashboards.
• Strong written communication, including specs and integration documentation.

Benefits

• Unlimited vacation; employees are encouraged to take at least three weeks annually.
• Stock options.
• Fully remote work.
• Work-from-home stipend and Apple laptop.
• Annual training and development budget.
• Maternity and paternity leave for qualified employees.
• Company-sponsored U.S. health coverage, fully paid for employees.