160K–210K USD / year
Product Manager - Patient Experience (USA-based)
ProductRemote — United States
Published on 2026-11-13
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About this role
Own the patient experience for Collectly’s AI agent, Billie, which supports medical billing interactions over chat, SMS, and voice. Partner with customers and internal teams to improve self-service, proactive outreach, and support resolution, while scaling successful solutions across medical practices.
About the company
Collectly is an AI-powered RCM platform that helps healthcare organizations collect patient payments faster while improving the billing experience.
What you'll do
- Lead customer discovery and turn insights into a prioritized patient-experience roadmap.
- Define patient scenarios, handoffs, and escalation paths, then work with engineering to improve them.
- Design and measure proactive patient outreach across channels.
- Own product metrics such as escalation rate, self-service rate, satisfaction, and payment outcomes.
- Analyze product data and patient conversations to identify performance gaps.
- Prototype with AI tools and partner on agent behavior, integrations, and human-in-the-loop workflows.
- Scale customer-specific configurations into reusable product features.
- Lead customer launches and early post-launch support; maintain demos, case studies, and sales playbooks.
What we're looking for
- US healthcare experience in areas such as RCM, eligibility, claims, payments, or payer-provider workflows.
- At least 3 years of technical B2B product management experience with end-to-end ownership.
- Track record of quantified business outcomes.
- Direct B2B customer-facing experience; enterprise experience preferred.
- Experience launching new products.
- Hands-on experience prototyping and analyzing with AI tools such as Claude.
- Strong analytical skills, including writing code and SQL with AI assistance.
- Ability to travel to San Francisco for an onsite interview.
Nice to have
- Background in engineering, data science, or analytics.
- Startup, small product team, founder, or early-stage experience.
- Experience with AI/ML products.
Benefits
- Unlimited PTO.
- Fully paid medical, dental, and vision coverage for employees and dependents.
- Stock options.
- 401(k) with company match.
- Student loan contributions.
Hiring process
- Onsite interview with the team in San Francisco.