232K–282K USD / year
Product Manager, Services
ProductOn-site — San Francisco, CA, Seattle WA, New York, NY
Published on 2026-09-16
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About this role
As a Product Manager for Guest Services at Airbnb, you will focus on creating a new service business line that enhances the guest experience during their stay. You will define the product vision and strategy, and work collaboratively with cross-functional teams to launch innovative solutions that meet guest needs.
About the company
Airbnb is a global online marketplace that connects travelers with hosts offering unique accommodations and experiences in various destinations. The platform serves individuals seeking short-term lodging as well as hosts looking to monetize their properties.
What you'll do
- Define product vision and strategy
- Prototype and iterate product features
- Utilize metrics to analyze guest experience
- Engage directly with guests for feedback
- Collaborate with supply and operations teams
- Communicate strategy across the organization
What we're looking for
- 10+ years of consumer product management experience
- Track record of taking products from 0 to 1
- Strong business acumen
- Comfort with ambiguity
- Experience managing multiple workstreams
- Excellent collaboration and communication skills
- Product narrative development experience
Nice to have
- Experience with AI tools for prototyping