Product Marketing Operations Manager

About this role

Keep Grafana Labs’ Product Marketing operations running smoothly and improve how the team measures and shares its work. The role spans analytics, cross-functional project coordination, collateral and knowledge-base stewardship, and experimenting with AI workflows and prototypes.

About the company

Grafana Labs builds open-source and commercial observability tools for metrics, logs, and traces, centered on Grafana dashboards. It helps teams monitor infrastructure and applications and investigate incidents.

What you'll do

• Coordinate cross-functional initiatives, track follow-ups, and help deliver work on time
• Report weekly on content, enablement, and launch performance
• Experiment with AI workflows, prototype tools, and define quality evaluations with software engineers
• Maintain core marketing collateral and ensure sellers can find and use it
• Keep the shared product knowledge base complete and current
• Coordinate priorities and enablement activities with Field, Enablement, and Marketing

What we're looking for

• 2+ years in operations, analytics, enablement, or technical support within a software company’s Product or Marketing organization
• Strong analytical judgment and ability to turn verified data into recommendations
• Experience with AI agents, reusable skills, and automated workflows
• Ability to assess AI output quality and codify evaluations
• Ability to learn Grafana and explain observability value to SREs and platform engineers
• Strong project management, organization, communication, and presentation skills

Nice to have

• Build dashboards and pages in Grafana, or learn quickly
• Bias toward action and experience managing multiple priorities
• Adaptable, emotionally intelligent, and effective in fast-paced environments

Benefits

• Remote work
• RSUs
• 30 days of annual leave, including three Grafana Shutdown Days
• In-person onboarding