Product Marketing Operations Manager

About this role

Run and improve the operations system supporting Grafana Labs’ Product Marketing work. The role tracks performance, manages sales collateral and product knowledge, coordinates cross-functional initiatives, and tests AI workflows and prototypes with software engineers.

About the company

Grafana Labs builds open-source and commercial observability tools for metrics, logs, and traces, centered on Grafana dashboards. It helps teams monitor infrastructure and applications and investigate incidents.

What you'll do

• Drive cross-functional initiatives and track tasks and follow-ups through completion.
• Coordinate shared priorities and enablement activities with Field, Enablement, and Marketing teams.
• Track product marketing metrics and report performance and recommendations weekly.
• Experiment with AI workflows, create and evaluate prototypes, and partner with engineers to productionize promising tools.
• Maintain current product marketing collateral and help sellers find and use it.
• Keep the shared product knowledge base complete and up to date.

What we're looking for

• 2+ years in operations, analytics, enablement, or technical support within a software company's Product or Marketing organization.
• Strong analytical judgment and ability to turn checked data into clear recommendations.
• Experience with AI agents, reusable skills, and automated workflows.
• Ability to evaluate AI output and codify quality criteria.
• Ability to learn Grafana and explain observability value to SREs and platform engineers.
• Strong project management, organization, communication, and presentation skills.

Nice to have

• Bias toward action and experience building, testing, and shipping solutions.
• Ability to manage multiple priorities in a fast-paced environment.
• Adaptability and strong interpersonal skills.

Benefits

• Restricted Stock Units (RSUs).
• 30 days of annual leave, including three Grafana Shutdown Days.
• In-person onboarding.