130K–200K USD / year
Product Operations | General Builder (All Levels)
ProductHybrid — New York, NY
Published on 2026-10-23
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About this role
Own product and operational problems from investigation through execution and measurement. You’ll use customer insight and data to recommend improvements, build workflows and AI-assisted tools, and coordinate launches across teams. Strong performance may open opportunities in Product Operations, Product Management, Business Operations, or AI Operations.
About the company
Ramp is a financial automation platform that provides companies with tools to manage expenses, optimize procurement, and improve financial workflows. It serves businesses looking to streamline their financial processes and enhance visibility into spending.
The team
Product Operations, assigned to a product area such as Bill Pay, Procurement, or Travel.
What you'll do
- Own customer and operational outcomes for a defined problem.
- Use customer conversations, operational observations, and data to identify root causes.
- Recommend process changes, automations, or product investments.
- Build and improve tools and workflows, including AI-assisted solutions.
- Manage operational readiness, enablement, feedback, and post-launch follow-through.
- Coordinate metrics, ownership, dependencies, and communication across teams.
What we're looking for
- 2–6 years of experience in banking, private equity, consulting, product management, or business operations at a demanding startup.
- Demonstrated ownership and delivery of measurable outcomes.
- Strong quantitative reasoning and ability to translate data into decisions.
- Customer curiosity, practical judgment, and prioritization skills.
- Strong communication and ability to build trust across technical and business teams.
- Resourcefulness, openness to feedback, and ability to learn quickly.
- Experience using AI tools to build or improve workflows, with attention to output quality.
- Comfortable working in person at the NYC HQ at least 2 days per week.
Nice to have
- Experience building internal tools or using APIs and low-code platforms.
- Experience with financial products or shipping software with AI assistance.
- Experience owning a product launch.
Benefits
- Flexible PTO.
- Health and wellness stipend and home-office equipment.
- Medical, dental, and vision coverage, with partial dependent coverage.
- 401(k) with employer match.
- Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding, at 100% pay.
- Fertility HRA of up to $10,000 per year.
- Relocation expense coverage to NYC or San Francisco, if needed.
- Equity.