128K–180K USD / year
Product Operations Specialist | Travel
ProductHybrid — New York, NY
Published on 2026-09-18
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About this role
The Product Operations Specialist will enhance the workflows for business travel at Ramp, focusing on operational health and customer experience. The role involves working collaboratively with various teams to improve product quality and launch new features.
About the company
Ramp is a financial automation platform that provides companies with tools to manage expenses, optimize procurement, and improve financial workflows. It serves businesses looking to streamline their financial processes and enhance visibility into spending.
What you'll do
- Capture and analyze customer feedback to improve travel products
- Translate feedback into actionable product requirements
- Manage launch operations for new travel features
- Automate manual processes to improve scalability
- Design operating systems for issue escalation and incident management
What we're looking for
- 3+ years in product operations or related fields
- Strong analytical skills with data proficiency
- Experience in cross-functional project management
- Excellent communication skills
- Ability to operate in ambiguous environments
Nice to have
- Experience in business travel or travel technology
- Knowledge of low-code tools like Retool
- Technical programming skills
Benefits
- Flexible PTO
- Health and wellness stipend
- 401(k) with employer match
- Parental leave up to 16 weeks at 100% pay