26K–26K EUR / year
Product Specialist - Europe (French/Italian) (Remote)
Customer successRemote — Spain, Portugal, Italy
Published on 2026-09-23
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About this role
Serve as the first point of contact for PriceLabs customers, helping them use the product and resolving issues across email, phone, and video. This full-time, entry-level role is remote for candidates based in Spain, Portugal, or Italy and offers a path toward other non-technical departments.
About the company
PriceLabs is a revenue management platform that helps short-term rental hosts and hospitality operators optimize pricing and occupancy.
Stack
SQLMicrosoft ExcelMicrosoft PowerPointZoho Desk
What you'll do
- Own customer issues through to resolution and record their outcomes
- Conduct product walkthroughs and answer customer questions
- Research, diagnose, and troubleshoot customer issues
- Provide prompt, accurate customer feedback via email, phone, and video
What we're looking for
- Professional or bilingual proficiency in French or Italian, plus full professional proficiency in English
- Strong communication and interpersonal skills, with empathy and patience
- Curiosity, problem-solving ability, and strong numerical and analytical skills
- Strong secondary-school mathematics performance
- Experience with databases and SQL queries, Microsoft Excel, and PowerPoint
- Currently reside in Spain, Portugal, or Italy and have full work authorization there
Nice to have
- 0–2 years of relevant professional experience
- Startup or customer support experience
- Experience with Zoho Desk or another customer-support platform
Hiring process
- Shortlisted candidates are contacted by email