127K–191K USD / year
Product Support - Bridge
Customer successOn-site — New York, Seattle, South San Francisco HQ
Published on 2026-10-01
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About this role
Join Stripe's Product Support team to enhance user experiences by managing technical user issues and collaborating with cross-functional teams. This role emphasizes troubleshooting, process optimization, and driving innovation in user support.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Product Support team working with Engineering and Product teams.
Stack
SQLAPIs
What you'll do
- Analyze and troubleshoot complex technical issues
- Develop product and platform expertise
- Optimize and scale support processes
- Lead continuous improvement initiatives
- Create and refine self-service documentation
- Advocate for platform improvements
- Lead cross-functional projects
- Drive innovation in user support strategies
What we're looking for
- 5+ years in customer-facing product support role
- Proficiency in SQL
- Experience with APIs
- Strong problem-solving skills
- Stakeholder management experience
- Project management experience
Nice to have
- Strong data analysis skills
- Ability to explain technical concepts to diverse stakeholders
- Proficiency in technical environments