75K–140K USD / year
Product Support Engineer - NAMER
Customer successRemote — US
Published on 2026-10-06
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About this role
The Product Support Engineer will be a key technical layer between the Support and Engineering teams, responsible for investigating complex customer issues involving APIs, integrations, and application behavior. This role involves managing escalated tickets, improving documentation, and partnering with Product and Engineering to enhance support processes.
About the company
Ashby is a technology company that provides a recruitment platform designed to streamline the hiring process for businesses. They serve various sectors with a focus on enhancing talent acquisition and management through innovative engineering and support solutions.
The team
AMER Support Engineering team
What you'll do
- Own complex technical issues from intake through resolution or escalation.
- Set high standards for technical investigations.
- Build relationships across Support, Engineering, and customers.
- Identify recurring problems and improve documentation and tooling.
- Partner with Product and Engineering for product improvements.
- Contribute to operating practices and handoffs within the team.
What we're looking for
- Experience in a customer-centric technical support role.
- Ability to analyze issues involving APIs, logs, and integrations.
- Clear communication with technical and non-technical audiences.
- Capability to differentiate between configuration and product defects.
Benefits
- Unlimited PTO with four weeks recommended per year.
- Twelve weeks of fully paid family leave in the US.
- Learning and professional-development budget of $1,200 annually.
- One-time home-office setup budget of $2,000.
Hiring process
- Intro call with Recruiting
- Take-home assessment
- Hiring Manager interview
- Virtual onsite interview