75K–104K GBP / year
Product Support Engineer - EMEA
Customer successRemote — EMEA
Published on 2026-10-06
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Ashby is seeking a Product Support Engineer for the EMEA region to provide technical support, investigate complex issues involving APIs and integrations, and partner with other teams for improvements. As the first Support Engineer in EMEA, you will establish operational practices and enhance customer satisfaction.
About the company
Ashby is a technology company that provides a recruitment platform designed to streamline the hiring process for businesses. They serve various sectors with a focus on enhancing talent acquisition and management through innovative engineering and support solutions.
What you'll do
- Own complex technical issues through investigation and escalation.
- Collaborate with Support Specialists and Engineering teams.
- Identify recurring issues and improve documentation.
- Build relationships with cross-functional teams and customers.
What we're looking for
- Experience with customer-centric technical roles.
- Ability to investigate technical issues involving APIs and integrations.
- Strong communication skills with technical and non-technical audiences.
- Experience with SaaS applications and troubleshooting.
Nice to have
- Experience in help desk or IT support.
- Familiarity with databases and application logs.
Benefits
- Unlimited PTO.
- $1,200 annual learning budget.
- $2,000 home-office setup budget.
Hiring process
- Intro call with Recruiting.
- Take-home assessment.
- Hiring Manager interview.
- Virtual onsite interview.