144K–216K SGD / year
Product Support Manager
OperationsOn-site — Singapore
Published on 2026-09-29
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About this role
Stripe is seeking a Product Support Manager to lead a high-performing team that focuses on delivering exceptional user support in priority markets. This role involves guiding team members, setting clear performance goals, and overseeing large operational projects to enhance user support experiences.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Product Support team within the Global markets team
What you'll do
- Guide the design and delivery of user support
- Ensure team members are career-focused and effective
- Set and communicate clear team goals
- Maintain team performance metrics and analysis
- Foster a user-centric culture
- Manage recruiting, training, and organizational improvements
What we're looking for
- 3+ years of people management experience
- Experience leading operational teams in tech companies
- Excellent written and verbal communication skills
- Strong operational background with data-driven decisions
- Ability to handle complex operational projects
Nice to have
- Mandarin or Japanese proficiency
- Experience with Japan and Greater China markets
- Familiarity with SQL, Tableau, and APIs
- Comfort with technical troubleshooting
- Passion for learning new technical products