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Product Support Operations, Team Lead
OperationsOn-site — Bengaluru, India
Published on 2026-10-29
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About this role
Lead and coach a team of Operations Associates handling challenging customer support issues. The role combines hands-on support guidance with responsibility for team performance, staffing, development, and operational improvement.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Stripe Delivery Center (SDC), Operations
What you'll do
- Guide the team in troubleshooting and resolving user issues
- Manage team performance against KPIs and report on business metrics
- Plan capacity, schedules, and work allocation
- Identify process improvements and support operational scaling
- Coach team members, provide feedback, and conduct performance reviews
- Support recruitment and foster an engaged, welcoming team culture
What we're looking for
- 5+ years leading or coaching customer service teams and managing performance
- Experience mentoring others and providing constructive feedback
- Experience delivering weekly and monthly business metrics and reports
- Strong customer service expertise
- Ability to work cross-functionally and build partnerships
- Excellent written and verbal communication
- Strong planning and time-management skills
Nice to have
- Experience launching processes and driving continuous improvement
- Practical experience using AI tools and critically evaluating their outputs