Product Support Specialist, APAC

About this role

Support Linear customers across APAC, helping with onboarding, account setup, troubleshooting, and product and integration discovery. The role also turns customer feedback into product insights, works with engineering to reproduce bugs, and improves support operations.

About the company

Linear builds issue tracking and product planning software designed for high-performance software teams. It helps engineering and product orgs manage roadmaps, projects, and day-to-day work.

The team

GTM, Customer Experience

Stack

What you'll do

• Support customers with onboarding, account setup, debugging, and feature and integration discovery
• Investigate and resolve customer issues through email, Slack, Twitter, and Reddit
• Partner with engineering to document and reproduce bugs
• Share customer feedback trends to inform product decisions
• Lead projects that improve support, internal knowledge sharing, and product operations
• Provide high-touch Enterprise support in partnership with Customer Success and Sales

What we're looking for

• Excellent communication and customer service skills, including experience supporting technical users
• Ability to adapt communication for non-technical users
• Experience troubleshooting technical issues, APIs, and integration setups
• Ability to reproduce issues across browsers, operating systems, and mobile environments
• Currently based in Australia or Singapore

Nice to have

• Familiarity with SQL, JavaScript, APIs, and GitHub
• Curiosity to learn technical tools and concepts

Benefits

• Competitive salary and equity
• Employee-friendly equity terms, including extended exercise windows
• Daily meal and coffee stipend
• Paid coworking space or desk
• Health coverage based on country requirements
• Five weeks of paid vacation plus local statutory holidays
• Four months of paid parental leave
• Paid month off after four years and every two years thereafter